Returns & refunds

Personalized orders

Every print is made with your family's names on it, so a returned order cannot be resold. Personalized prints are not eligible for return or exchange once they have been printed and shipped.

This is exactly why we proof every order first. Check the spelling, the flowers, and the title carefully before you approve your proof. If anything is off at that stage, we will fix it as many times as it takes, at no cost to you.

If we made a mistake

If your order arrives different from the proof you approved, we reprint and reship it free of charge. Email us within 14 days of delivery with your order number and a photo of what arrived.

If it arrived damaged

Send a photo of the print and the packaging within 14 days of delivery and we will replace it at no charge. You do not need to return the damaged print.

Cancellations

You can cancel for a full refund at any time before you approve your proof. Once a proof is approved and the print is produced, the order cannot be cancelled.

How to start a return, replacement or cancellation

• Email shop@siloes.com with your order number.
• Tell us what happened, and attach a photo if the issue is with what arrived.
• We respond within one business day with next steps.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank, refunds typically post within 5–10 business days after we issue them.

Orders placed on Etsy

If you ordered through our Etsy shop, message us there or email us directly — either reaches us. Etsy's own buyer protection applies to those orders in addition to this policy.

Questions before you order

Ask us anything at shop@siloes.com or (469) 678-8020. We would rather answer a question now than fix a problem later.